Mission Statement
“We are a customer-centric, people-oriented service company that is
Dedicated to satisfying off-shore and out-source needs of our customers.
We shall remain on the leading edge of technology to offer solutions with
Quality enhanced efficiency and sustained credibility.
Universally accepted ethics and moral values are essential ingredients of
Our business policy.”
Objective
OUR OBJECTIVE
Our objective is to help companies succeed by providing strong customer
relationships, enhanced revenue, improved quality, added protection, and greater
return on investment. We provide expert solutions to meet this next generation
Customer Relationship model. Ensign’s Contact Management Centers are designed
and structured to exceed customer expectations.
Consider Orbiz Communications to be your extended business arm that is geared to
offer you a decisive competitive advantage
Why Orbiz Communications ?
Why Orbiz Communications?
With the highest rated team in Pakistan, our professional managers and agents have
made an impact on the BPO Industry for clients in the USA, UK and Australia.
Orbiz Communications has managed to boost the business up to a level which is often
commended by our clients. At Orbiz, business ethics and emphasis on moral
values are essential ingredients of our business policy. With leading edge technology,
professional HR and our continued emphasis on high standards and values we are a
winning team. Join the winning team. Try us.
Orbiz Communications provides comprehensive turnkey solutions that make
businesses more customer-centric and available 24 x 7. Our flagship service
portfolio includes a wide variety of customer support operations covering inbound and
outbound contact center & BPO operations as well as email and web-based customer
support services. We are able to integrate our infrastructure with a wide variety of
systems at the client’s end so that there is a seamless exchange of data and reports.
According to our customers' requirements, we prepare feasibility studies, design and
deploy the ideal configuration of hardware, software and HR solutions. Additionally,
we ensure integration with your existing systems (wherever feasible). Dedicated
product and campaign specific training is conducted before commencing sessions.
Orbiz Communications follows the COPC ® (Customer Operations Performance Center)
standards. COPC ® is the worldwide authority on customer center operations.
These standards cover all aspects of our contact center, whether it is the
performance and monitoring of the agents, supervisors, various KCRP (Key
Customer Related Processes) and KSP (Key Support Processes), or the workings of
our consulting, operations and management teams.
Regular audits allow us to maintain and improve upon these standards so that the
clients of Orbiz Communications are guaranteed a constantly improving level of
service.
Internal Quality Assurance Teams work diligently to ensure “customer requirements”
are given priority and quality is compromised.